Dispatch

Shipping time and order processing:

If the products are in stock:

All orders placed before 5:00 PM will be shipped the same day.
All orders after 5:00 PM will be shipped within 24 hours.

If the products are NOT in stock, we will inform you as soon as possible of the correct delivery date.

All shipments within the EU depart from our logistics center in Anzegem Belgium. After receiving your order confirmation email, you will receive a second notification with a tracking code as soon as your order has been shipped.

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Shipping times:

Belgium and the Netherlands: 1 to 2 days
Germany and France: 2 to 3 days
Rest of Europe: 3 to 5 days
UK: 4 to 5 days

ORDERS OUTSIDE THE EU ON REQUEST ONLY

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What about VAT/VAT and import tax?

Your order may be subject to import duties and taxes (including VAT), which will be charged once a shipment reaches your destination country. Proworkx International, owner of Solar Cleaning Shop, is not responsible for these charges if applied and are your responsibility as a customer.

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Will I receive a Tracking link?

When your order has shipped, you will receive an email notification from us with a tracking number that you can use to check its status. It may take some time for tracking information to become available.

If you have not received your order within 2 days of receiving your shipping confirmation email, please contact us at info@solarcleaning.shop with your name and order number and we will check it for you.

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Refunds and returns

Please check our refunds & returns policies here

We accept returns up to 7 days after delivery.
We will only refund the full order amount minus shipping costs if the item is unused, unopened and in its original condition. The costs for returning are always borne by the customer.

If your order arrives damaged in any way, please send an email to info@solarcleaning.shop as soon as possible with your order number and a photo of the condition of the item. We will deal with these on a case by case basis, but will do our best to pursue a satisfactory resolution.

If you have any questions, don't hesitate to contact us!